Refund Policy

At a glance

• Every pack is a one-time payment. No subscription, no renewals.
• A Standard video (480p) uses 10 credits and an HD video (720p) uses 20, from the same balance.
• A video that fails to render gives its credits back to you automatically.
• Credits you haven't used can be refunded within 7 days of buying them. Just email us.

When a render fails

A Standard video uses 10 credits and an HD video uses 20. If the AI provider returns an error or rejects the photo, those are added back to your balance without you doing anything. A render that runs longer than usual is not treated as failed: we keep checking it until it finishes, and if it is still unresolved after 24 hours we look at it by hand and either deliver the video or add the credits back. Your credits page lists every charge and every refund.

A finished video that simply isn't what you pictured (a slightly different expression, a funny face, a cap that sits differently than you expected) does not count as a failed render. AI video always varies a little, so please read what the video contains on the homepage before you buy.

Refunding unused credits

For 7 days after a purchase you can ask us to refund credits you haven't spent:

• an untouched pack gets a full refund;
• a partly used pack gets the unused credits back, pro rata at that pack's price.

After 7 days we normally don't refund unused credits. They never expire, so they stay on your account for later. Something went wrong and you're past the 7 days? Email us anyway: every request gets a real look.

How to request a refund

Write to support@skull-cap-ai.com from the email address on your account, with your order ID (it's on your billing page) and a line about what happened. We answer within 2 business days. The money goes back through PayPal to the way you paid; banks can take 5 to 10 days to show it.

Disputes and unauthorized payments

Before opening a PayPal dispute or a chargeback, please email us. It is almost always faster to fix it together.

If a payment looks like it was made without the account owner's permission, we may refund it and close the account.

Receipts and invoices

Need a receipt or an invoice? Email support@skull-cap-ai.com with your order ID and we'll send it over.